Support homepage

Categories & articles

Getting Started

What is this platform and how does it work for venues?
What information do I need to sign up my venue?
How long does it take to set up a venue?
Can I manage more than one venue from a single account?
How do I update my venue details?
How do I reset my password?
Is there a cost to join?
How do I create an account?
Can multiple staff members at my venue have access to the same account?

Payments

Where can I find my billing history?
What payment options are available for venues?
What is the difference between a one-off booking fee and a subscription?
Can I switch from one-off booking fees to a subscription later?
How do I cancel my subscription?
Are there any hidden fees or commissions?
Do I get an invoice or receipt for payments?
Can I trial the service before committing?
What happens if my payment fails?

Bookings

Do I need to supply equipment for the artist?
How do I confirm a booking?
How do I check if an artist is available on a specific date?
How do I search for available artists?
How far in advance should I book entertainment?
Can I communicate with artists before booking them?
Can I save my favourite artists for future bookings?
Can I book multiple artists for the same event?
Is there a calendar view to manage all my events?

Gig Management

Do I need to pay the artist?
How do I manage or update my upcoming bookings?
What if I need to cancel, amend or reschedule a booking?
What happens if an artist cancels last minute?
Can I set recurring bookings (e.g. every Friday)?
Can I get a refund?

Quality & Safety

Can I leave reviews for artists I have booked?
Can I see reviews or ratings from other venues?
Are artists vetted before joining the platform?
What happens if an artist doesn’t show up?
Are artists insured or do I need my own cover?

Technical & Support

How do I delete my account?
What is your data retention policy?
Do you offer customer support if I need help?
Can I access the platform on mobile as well as desktop?
How secure is my payment and booking data?

Gig Management

Can I set recurring bookings (e.g. every Friday)?

Not at the moment; however, we are working on this feature.

Does this answer your question?

Yes No

Further assistance still needed?

support@just-gig.co.uk