Support homepage

Categories & articles

Getting Started

What is this platform and how does it work for venues?
What information do I need to sign up my venue?
How long does it take to set up a venue?
Can I manage more than one venue from a single account?
How do I update my venue details?
How do I reset my password?
Is there a cost to join?
How do I create an account?
Can multiple staff members at my venue have access to the same account?

Payments

Where can I find my billing history?
What payment options are available for venues?
What is the difference between a one-off booking fee and a subscription?
Can I switch from one-off booking fees to a subscription later?
How do I cancel my subscription?
Are there any hidden fees or commissions?
Do I get an invoice or receipt for payments?
Can I trial the service before committing?
What happens if my payment fails?

Bookings

Do I need to supply equipment for the artist?
How do I confirm a booking?
How do I check if an artist is available on a specific date?
How do I search for available artists?
How far in advance should I book entertainment?
Can I communicate with artists before booking them?
Can I save my favourite artists for future bookings?
Can I book multiple artists for the same event?
Is there a calendar view to manage all my events?

Gig Management

Do I need to pay the artist?
How do I manage or update my upcoming bookings?
What if I need to cancel, amend or reschedule a booking?
What happens if an artist cancels last minute?
Can I set recurring bookings (e.g. every Friday)?
Can I get a refund?

Quality & Safety

Can I leave reviews for artists I have booked?
Can I see reviews or ratings from other venues?
Are artists vetted before joining the platform?
What happens if an artist doesn’t show up?
Are artists insured or do I need my own cover?

Technical & Support

How do I delete my account?
What is your data retention policy?
Do you offer customer support if I need help?
Can I access the platform on mobile as well as desktop?
How secure is my payment and booking data?

Bookings

Can I book multiple artists for the same event?

No, if you need to book more than one artist for one date, please create multiple gigs.

Does this answer your question?

Yes No

Further assistance still needed?

support@just-gig.co.uk